FAQs

Asking for a friend…

Asking for a friend? Everything you need to know right here, right now…

Click on the link The Fuzzy Log, Ljubljana - Slovenia to open the location of the hotel in Google Maps and get directions how to drive to the hotel from your location.

Check-in is from 15:00 on the day of arrival and check-out is by 11:00 on the day of departure. The reception is open between 07:00 and 23:00. If you arrive later, please check in at the sister uHotel which is located on Miklošičeva cesta 3 (300m).
We offer 24-hour self-service check-in. It’s simple: use your name and last name that came with your booking, enter all the data, make your Key Card and check-in to any available Cabin Log.  

The price for a night's stay is valid until 11:00. Check-out is by 11:00. If you check out after 11:00, you will be charged a supplement of up to 50% of the room rate. If you check out after 18:00 pm, you'll be charged an additional night's stay. If you'd like to extend your initial reservation, please ask the front desk to have your key revalidated.

The standard cancellation policy for individual reservations is by 14:00 (local time) on the day of arrival to avoid being charged the equivalent of one night's accommodation, unless stated otherwise.

Please note that certain offers, packages and rates (e.g. non-refundable rate) and group reservations (above 9 rooms or 14 persons) are subject to other cancellation policies, which are specifically stated in the booking reservation system.

Tourist tax is currently €3.13 per person per day. Subject to change without prior notice.

The property is non-smoking, so smoking isn't permitted in the bedrooms or public areas.

You can store your luggage free of charge in the lockers available on the 7th floor of the adjacent hotel.

We love cats, dogs and other pets, however, unfortunately we cannot accommodate them. 

Slovenia is part of the EU and the Schengen Area and the official currency is the euro (€). Please consult the OANDA currency converter for the going exchange rate of your currency.

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