safety and wellbeing

IF YOU’D LIKE TO KNOW MORE

Safety first! We continue taking care of you.

UPDATE: July 7th 2020

 

Dear Valued Guests and Visitors,

The safety and well-being of our guests, visitors and employees are our utmost priority.

We would like to share with you the activities and prevention measures that Union Hotels Collection has implemented to ensure our guests, visitors and employees are safe while staying with us. We invite you to experience the best care of your comfort and joy while away from home.

GOVERNMENT NOTICES

For the most updated information regarding the situation, recommended hygiene measures, instructions and travel information to the public about the COVID-19 / Coronavirus, please refer to the Slovenian Government Communication Office (UKOM). LINK HERE

FLEXIBLE RESERVATIONS

We have adapted our reservation policies to help you navigate uncertainty and meet your needs if you need to change, cancel or postpone your travel plans. We kindly ask you to contact us at before your travel intent in the near future and check the status of your reservation.

  • For individual reservations booked directly with the hotel or via its website, please contact us at info@uhcollection.si.
  • For Events/Groups reservations (defined as 10+ rooms/15+ persons and any event/meeting/banquet space), you are kindly asked to contact us at group.sales@uhcollection.si.

PLEASE KINDLY NOTE for individual reservations made through the third parties (such as Booking.com, Expedia.com, etc.), you are invited to contact them directly as they may apply different policies.

ADDITIONAL HEALTH AND SAFETY MEASURES

We have implemented additional measures, which will allow us to improve upon standard check-in/check-out procedures.

KEEP YOUR DISTANCE

We are looking forward to welcoming our guests back, but we’re keen we keep our distance.

We’d ask all our guests to respect the measures we have put in place to keep everyone safe.

CHECK-IN & CHECK-OUT

  • The check-in and check-out process will be done as quickly as possible to minimize interactions while maintaining social distance. The hotel has a pre-arrival check-in available via pre-stay welcome letter, as well as check-out.
  • Each guest will receive full hotel information upon check-in, in the privacy of their own room via in-room telephone or via a mobile app (if applicable).
  • All employees adhere to safety-social distance, use of disinfectants and the wear of protective equipment.
  • Limiting the number to persons in the elevator (maximum 2 persons).

FOOD & BEVERAGES PROCEDURES AT OUR HOTELS

Our F&B outlets in the hotels have taken special steps to provide you top-quality service with minimum public exposure by suspending all self-serve buffet service. All tables and chairs are separated from other at least two meters.

Guest can also enjoy the pre-packed breakfast in the privacy of their room or use a designated restaurant with a breakfast package. Available every day from 6.30 to 10.00. 

HYGIENE AND CLEANING STANDARDS

Union Hotels Collection monitors closely the actions of the NIJZ (National Institute for Public Health for disease control and prevention), as well as the declarations made by the World Health Organization for staying safe.

  • Hand sanitizing stations and signage is located in our hotel public spaces to remind guests to maintain social distancing protocols.
  • All hard and high touch surfaces are fully cleaned and disinfected on a high-frequency basis in all frequent use areas, including POS terminals, elevator buttons, telephones, public restroom touchpoints, seating area furniture, keyboards and keys, push/pull bars, stairwell handles, escalator handles, elevator handles, all welcome desk areas and entrances and any other surfaces or areas that may apply.
  • The housekeeping staff will not enter and service the guest room during each stay unless requested by the guest to have their room serviced but without the guest’s presence.
  • One of the undisputed advantages provided by our hotels among high-standard cleaning facilities is the in-house laundry service. Bed linen and towels are kept in individual laundry bags, with which we handle with extreme caution.
  • Discontinued use of in-room minibars and snack offerings in the room. Guest have the option to order the minibar selected packages via in-room telephone and a touchless delivery will follow.
  • All rooms are thoroughly cleaned and disinfected after each guest’s departure. Housekeeping will only enter the guest’s room after departure. All rooms are properly ventilated.
  • Each hotel room is maintained at 24 to 48 hours vacant before each arrival. Adjacent hotel rooms will stay vacant during the guests stay.
  • Soap, hand sanitizers and a protective face mask are available in each hotel room upon guest arrival as well as in all public areas.
  • Towel set is packed individually and placed in the room.
  • Guest rooms and its all objects are thoroughly cleaned and disinfected by the housekeeping staff. The housekeeping staff wears appropriate uniforms and all personal protective equipment according to the instructions of the NIJZ (protective gloves, face masks, aprons). They use the most effective cleaners and disinfectants. A new set of cleaning cloths and gloves are used for every guest room.

CONFERENCE SERVICES, EVENTS AND CATERING

For events & meeting rooms, the distance and protection measures for attendees, as well as catering services, will always be controlled. We apply all the measures and instructions of NIJZ and the appropriate health authorities, adding our own actions to protect customers, suppliers and employees.

For more information, please contact us at event.sales@uhcollection.si.

We thank you for your support and understanding and remain at your disposal for any additional assistance you may need.

Kindest regards,

The Management of Union Hotels Collection
Ljubljana – Slovenija
+386 1 308 1270
info@uhcollection.si

This page will be updated when new information about advice or guidelines from relevant health and other authorities becomes available.