Grand Hotel Union’s Concierges Have Joined the Famous Les Clefs d'Or Association

The hotel's two concierges, Blaž Sok and Gregor Žibert, will thus be the first concierges in Slovenia to proudly wear the famous crossed golden keys, the association's symbol, and share the invaluable knowledge, experience and dedication of this esteemed association with Slovenia and its guests. About Les Clefs d'Or Les Clefs d'Or (translated as The Golden Keys) is an international professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations. Members of the fraternity, whose roots go back to 1929, are easily identified by the association's emblem, the golden crossed keys on the lapels of their uniforms. Membership in the association represents a symbol of guaranteed high quality of services and requires extensive hotel concierge experience. Those who aspire to become members of the association and earn the right to wear the golden keys must have numerous years of experience as a hotel concierge, pass comprehensive testing and prove beyond doubt their ability to deliver the highest quality of service at all times. The concierge – the key that opens doors that no others can The concierge is a member of the hotel staff highly dedicated to the guests, putting his/her heart and soul into it. Concierges see every guest request as a challenge and will accommodate it as long as it is morally, legally, and humanly possible. Concierges fulfil an infinite variety of guest requests, from the everyday to the extraordinary ones. Their experience, knowledge and professional relationships make them the most reliable source of information, local experts, and the ambassadors of their respective cities. Grand Hotel Union is the first hotel in Slovenia that boasts the crossed golden keys Grand Hotel Union, well-known for its stunning Art Nouveau architecture, is the largest conference hotel in Ljubljana. At an exclusive location in the city centre, the hotel boasts 194 rooms and 21 conference rooms. The know-how gained over the past decades and handed down from generation to generation is the one thing that ensures business excellence, and the hotel's tradition is a guarantee of trust and top-quality services. "For over 110 years, Grand Hotel Union has been writing new chapters every day, combining tradition with the latest trends and a personal approach in a way that enhances our guests' hotel experience in every respect," said Mr Matej Rigelnik, General Manager of Union Hotels. "And this is exactly what the mission of our committed concierge team is – using a personal approach to provide our guests with a most comfortable and enjoyable experience and an unforgettable hotel stay. We are truly honoured that Les Clefs d'Or has recognised our efforts and welcomed our two concierges as its full members." Did you know? In the Middle Ages, concierges were called "keepers of the keys"; they did their work in castles and major government institutions. The industrial revolution in the early 20th century resulted in a boom in international tourism and "grand" hotels in Switzerland invented the job of a concierge, who assisted the wealthy modern-age tourists at every step of their stay. Wes Anderson's famous film "Grand Budapest Hotel", which premiered at Grand Hotel Union in March 2014, features a hotel concierge called Gustave H., who wears the famous crossed golden keys on his purple uniform jacket.