Check-in is from 15:00 on day of the arrival and check-out is by 11:00 on day of the departure.
The price for a night's stay is valid until 11:00. Check-out is by 11:00. If you check out after 11:00, you will be charged a supplement of up to 50% of the room rate. If you check out after 18:00 pm, you will be charged an additional night's stay. If you would like to extend your initial reservation, please ask at Reception to have your key revalidated.
Self-service breakfast is served in the hotel breakfast room on the ground floor every day from 7:00 to 10:00.
The standard cancellation policy for individual reservations is by 14:00 (local time at the hotel) on the day of arrival to avoid being charged the equivalent of one night's accommodation, unless stated otherwise.
Please note that certain offers, packages and rates (e.g. non-refundable rate) and group reservations (above 9 rooms or 14 persons) are subject to other cancellation policies, which are specifically stated in the booking reservation system.
Tourist tax is currently € 3.13 per person per day.
The hotel is no-smoking, so smoking is not permitted in the hotel rooms or the public areas.
Guests of Grand Hotel Union may enjoy complimentary use of the hotel's wellness centre (located on the 9th floor of the adjacent uHotel) including an indoor pool and saunas, with a prior reservation. The wellness centre offers a variety of massage and beauty treatments, available at additional cost. Please see prices here.
Until departure your luggage can be kept at Reception free of charge.
Dogs and cats with a maximum weight of 10 kg/22 lb are welcome, however, the hotel needs to be notified prior to arrival. A request for any other type of pet needs to be addressed to the management via e-mail to (firstname.lastname@example.org). Pets may not remain in the accommodation alone and unattended as service staff may need to enter. A one-off per-stay/room cleaning fee of €30 will Apply.
The price is subject to change without notice. The hotel will respect the prices of any services already requested and confirmed in writing.
Please read our Pet Policy for more information.